Support

We provide service and support to all customers in North America who are using Agresso software in accordance with our maintenance agreements. If you experience problems while using Agresso, you should first inform the Customer Contact in your organization. If the problem cannot be solved, please contact the Agresso North American Customer Support Center at:

Agresso Support and Knowledge Portal - ASK
The most effective way of reporting issues is for you to use the online Agresso Support and Knowledge Portal (ASK).  This is the Customer Service Tracking System which gives your issue the visibility it needs to be resolved as quickly as possible. Using this tool, you can track incident status at any time. You can also view, create, update, close, and re-open incident requests as needed. You will be given a username and password as part of your Agresso contract. If you forgot your password, click on "Forgot Password" on the ASK link above.

North America Support Center

4420 Chatterton Way, Suite 201
Victoria, BC Canada V8X 5J2

Support Tel: (888) 848-3776
Support Fax: (250) 704-4492 – Att’n: Support
Support E-mail: support@unit4software.com

Hours of Operation
For those customers who have subscribed, 24/7 customer support is available. For customers who have not subscribed to the service, regular support hours are from 6 am to 5 pm Pacific, Monday through Friday except the following holidays: 

Webex Meeting Space
WebEx provides a web-based support and meeting space to facilitate support and training. Support also may use remote diagnostic services via WebEx to throubleshoot and resolve issues.