Consolidate Disparate Systems

Every travel management company (TMC) has a required set of systems that, in most cases, they must use in order to complete every transaction.  CentralCommand allows TMCs to consolidate many of these systems into one, thus decreasing costs, and eliminating redundant and possibly conflicting information.  With CentralCommand, the accuracy, the reliability, and the availability of information are improved so management can make better strategic decisions more quickly.  Consolidation is beneficial in many processes in an agency, and particularly in Commissions Reconciliation.

The Unnecessary Complexity of Unintegrated Systems

(Hover over the cylinders to see specific limitations of such a system.)

Many TMCs do not have separate financial systems.

HR information does not interact with travel data.

Lack of an integrated payroll results in an incomplete view of true cost of sales.

Many TMCs do not have separate procurement systems.

One-way dump from travel accounting in the GL.

The Efficiency of Fully-Integrated Travel Industry Software

(Hover over the cylinder to see the advantages of a fully-integrated system.)

• Data Security & Government Compliance
• Single integrated view of the customer allows calculation of true cost of sales(including employee costs)
• Single user-interface and a single system for IT to support
• Procurement module manages all capital and operating purchasing
• GL has complete picture of ALL expenses and revenues

Understanding the True Cost of Sales

Employing multiple systems that don’t talk to one another adds layers of inefficiency and hides true operating costs. For example, understanding the cost of sales of a given corporate account is directly related to the manpower requirements:

• Does the account require more senior agents?
• What is the profile of the client with respect to corporate booking tool adoption and touchless ticketing?
• How many changes are made before and after ticketing?
• What does the corporate account require from the client services organization and what is the cost of this support?

Traditionally, answering these questions would require individuals running manual reports, or making estimates that aren’t tied to firm data.  Evaluating the true cost of sales was a challenging calculation because human resources, payroll and the company financials existed in disconnected, standalone applications. Our Travel ERP solution provides seamless integration of all these areas, along with the Travel data that drives agency business to deliver more cohesive business intelligence.

Offering New Services

Another example of the benefits of integration appeared after airline commissions were eliminated and TMCs began charging transaction fees. Successful agencies began offering consulting services to pinpoint areas of additional savings opportunities for their corporate clients. Other agencies even created standalone consulting divisions, offering proactive advice and analysis. To provide these services however, agencies required more than basic reporting tools; they needed sophisticated management reporting that extracted meaning from multiple sources of data.   The standard reports from each system individually did not show the necessary information.

With CentralCommand, agencies are empowered to

• identify travel patterns;
• measure compliance to corporate travel policy;
• offer more competitive services to their clients.